{"id":34217,"date":"2022-11-23T18:05:17","date_gmt":"2022-11-23T18:05:17","guid":{"rendered":"https:\/\/www.ninjaone.com\/?page_id=34217"},"modified":"2024-12-12T15:20:37","modified_gmt":"2024-12-12T15:20:37","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/www.ninjaone.com\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34217\" class=\"elementor elementor-34217\" data-elementor-post-type=\"page\">\n\t\t\t\t<main class=\"elementor-element elementor-element-0f46327 e-flex e-con-boxed e-con e-parent\" data-id=\"0f46327\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b2b3c elementor-widget elementor-widget-heading\" data-id=\"45b2b3c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Success and support services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07abf29 p-no-margin elementor-widget elementor-widget-text-editor\" data-id=\"07abf29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We partner with every single customer to ensure they\u2019re effectively \u2028automating the hardest parts of IT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-187b3cb e-con-full e-flex e-con e-child\" data-id=\"187b3cb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64495cf elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-button-default elementor-widget elementor-widget-button\" data-id=\"64495cf\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.ninjaone.com\/freetrialform\/\" aria-label=\"Free Trial\" id=\"free-trial-hero\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Free Trial<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00cd24f elementor-align-justify elementor-widget-mobile__width-inherit elementor-tablet-align-left elementor-mobile-align-justify button-wrap elementor-button-secondary elementor-widget elementor-widget-button\" data-id=\"00cd24f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.ninjaone.com\/free-demo\/\" aria-label=\"Watch a Demo\" id=\"free-demo-hero\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Watch a Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t<section class=\"elementor-element elementor-element-bfad2fd e-flex e-con-boxed e-con e-child\" data-id=\"bfad2fd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-55e4cd7 e-con-full e-flex e-con e-child\" data-id=\"55e4cd7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8f179ec e-con-full e-flex e-con e-child\" data-id=\"8f179ec\" data-element_type=\"container\" data-settings=\"{&quot;animation_tablet&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff77324 elementor-widget elementor-widget-heading\" data-id=\"ff77324\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Onboarding<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-282214b elementor-widget elementor-widget-text-editor\" data-id=\"282214b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We want to ensure your success from day one. Get up and running in no time with free and unlimited onboarding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1dc4d59 e-con-full e-flex e-con e-child\" data-id=\"1dc4d59\" data-element_type=\"container\" data-settings=\"{&quot;animation_tablet&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb676df elementor-widget elementor-widget-heading\" data-id=\"cb676df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fa7529 elementor-widget elementor-widget-text-editor\" data-id=\"9fa7529\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You\u2019re not a ticket or a number on a screen. Consider our support team to be an extension of your company at no extra cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e6182f e-con-full e-flex e-con e-child\" data-id=\"2e6182f\" data-element_type=\"container\" data-settings=\"{&quot;animation_tablet&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09c14d7 elementor-widget elementor-widget-heading\" data-id=\"09c14d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Training\u00a0<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204b320 elementor-widget elementor-widget-text-editor\" data-id=\"204b320\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Become a Certified IT Ninja. Advance your career and educate your team at the <a href=\"https:\/\/www.ninjaone.com\/ninjaone-academy\/\">NinjaOne Academy<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-1a7a20c e-flex e-con-boxed e-con e-parent\" data-id=\"1a7a20c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-10bcc0a e-con-full e-flex e-con e-child\" data-id=\"10bcc0a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80c5931 elementor-widget elementor-widget-image\" data-id=\"80c5931\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"33\" height=\"25\" src=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2024\/09\/left-quote-icon.svg\" class=\" attachment-large size-large wp-image-330247\" alt=\"Quote icon\" title=\"left-quote-icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04b17f2 p-no-margin elementor-widget elementor-widget-text-editor\" data-id=\"04b17f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At NinjaOne, our relationship begins with our first contact. We strive to ensure that every interaction is easy, refreshing and successful, so you\u2019re confident in your decision to become an IT ninja.\u201c<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e75352c p-no-margin elementor-widget elementor-widget-text-editor\" data-id=\"e75352c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Michael Shelton,<br \/>VP of Global Product Support,<br \/>NinjaOne<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ec6e7f e-con-full e-flex e-con e-child\" data-id=\"1ec6e7f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93b940a e-flex e-con-boxed e-con e-parent\" data-id=\"93b940a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64696a5 e-con-full e-flex e-con e-child\" data-id=\"64696a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbc8b65 elementor-widget elementor-widget-heading\" data-id=\"dbc8b65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Response time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17886b5 elementor-widget elementor-widget-shortcode\" data-id=\"17886b5\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\n\t<div class=\"ce-chart-wrapper\">\n\t\t<h3 class=\"step-5-strong\">31m<\/h3>\n\t\t<p class=\"step--1-strong\">Annual Average<\/p>\n\t    <div id=\"response-time\" class=\"chart\"><\/div>\n\t<\/div>\n\t<script>\n\tdocument.addEventListener(\"DOMContentLoaded\", function(event) {\n\t\tnew Chartkick.LineChart(\"response-time\", {\"Jan\":25,\"Feb\":28,\"Mar\":23,\"Apr\":21,\"May\":34,\"Jun\":36,\"Jul\":38,\"Aug\":37,\"Sep\":31,\"Oct\":34,\"Nov\":37,\"Dec\":33}, {download: false, suffix: \" minutes\", height: \"392px\", \"colors\": [\"#04FF88\", \"#17E685\"]});\n\t});\n\t<\/script>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb74557 e-flex e-con-boxed e-con e-parent\" data-id=\"eb74557\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-aba84e3 e-con-full e-flex e-con e-child\" data-id=\"aba84e3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1069aca elementor-widget elementor-widget-heading\" data-id=\"1069aca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CSAT score<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d7c6d8 elementor-widget elementor-widget-shortcode\" data-id=\"7d7c6d8\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\n\t<div class=\"ce-chart-wrapper\">\n\t\t<h3 class=\"step-5-strong\">98.4 CSAT<\/h3>\n\t\t<p class=\"step--1-strong\">Annual Average<\/p>\n\t    <div id=\"csat\" class=\"chart\"><\/div>\n\t<\/div>\n\t<script>\n\tdocument.addEventListener(\"DOMContentLoaded\", function(event) {\n\t\tnew Chartkick.LineChart(\"csat\", {\"Jan\":\"98.1\",\"Feb\":\"98.8\",\"Mar\":\"98.1\",\"Apr\":\"98.1\",\"May\":\"98.7\",\"Jun\":\"98.5\",\"Jul\":\"97.6\",\"Aug\":\"98.7\",\"Sep\":\"98.0\",\"Oct\":\"99.1\",\"Nov\":\"98.3\"}, {download: false, suffix: \" CSAT\", height: \"392px\", \"colors\": [\"#04FF88\", \"#17E685\"]});\n\t});\n\t<\/script>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64d39fd e-flex e-con-boxed e-con e-parent\" data-id=\"64d39fd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ff9d74d e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"ff9d74d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f83af elementor-widget elementor-widget-image\" data-id=\"e7f83af\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"33\" height=\"25\" src=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2024\/09\/left-quote-icon.svg\" class=\" attachment-large size-large wp-image-330247\" alt=\"Quote icon\" title=\"left-quote-icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25de207 p-no-margin elementor-widget elementor-widget-text-editor\" data-id=\"25de207\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Moving 100,000 devices in 90 days is no small feat&#8230;Ahead of the migration, NinjaOne prepared the assets that we needed to be successful: documentation, the Dojo, and technical support. NinjaOne was there for us the whole way.&#8221;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5a67b p-no-margin elementor-widget elementor-widget-text-editor\" data-id=\"1b5a67b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dan Shapero,<br \/>President\/COO,<br \/>TeamLogic IT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9218495 e-con-full e-flex e-con e-child\" data-id=\"9218495\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1afd752 elementor-widget elementor-widget-image\" data-id=\"1afd752\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"33\" height=\"25\" src=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2024\/09\/left-quote-icon.svg\" class=\" attachment-large size-large wp-image-330247\" alt=\"Quote icon\" title=\"left-quote-icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9b81aa p-no-margin elementor-widget elementor-widget-text-editor\" data-id=\"d9b81aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The support team was super helpful and the articles in the NinjaOne Dojo made it immensely easy to do just about anything. And, whenever we had questions, the response from NinjaOne was almost instantaneous. This level of support allowed us to deploy NinjaOne to all our endpoints in 30 days.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4bfb4e p-no-margin elementor-widget elementor-widget-text-editor\" data-id=\"b4bfb4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kyle Thompson, <br \/>Manager of Global Infrastructure Operations,<br \/>Patra<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Success and support services We partner with every single customer to ensure they\u2019re effectively \u2028automating the hardest parts of IT. Free Trial Watch a Demo Onboarding We want to ensure your success from day one. Get up and running in no time with free and unlimited onboarding. Support You\u2019re not a ticket or a number [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":0,"parent":0,"menu_order":2512,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-34217","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"www.ninjaone.com","noFollowDomains":["capterra.com"],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media sites.","pluginReviewed":true,"postSettings":{"linkSuggestions":true,"useFocusKeyword":false},"frontEndScore":false,"postName":"customer-experience","permalinkFormat":"https:\/\/www.ninjaone.com\/%pagename%\/","showLockModifiedDate":true,"assessor":{"focusKeywordLink":"https:\/\/www.ninjaone.com\/wp-admin\/edit.php?focus_keyword=%focus_keyword%&post_type=%post_type%","hasTOCPlugin":true,"primaryTaxonomy":false,"serpData":{"title":"NinjaOne Customer Experience - Rated #1 in Support &amp; Service","description":"Learn why over 2000 MSPs and IT teams rank NinjaOne #1 in customer service, support and more. 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